Waste Collection Knightsbridge Privacy Policy

This Privacy Policy explains how Waste Collection Knightsbridge collects, uses, stores, shares, and protects personal data relating to customers in the Knightsbridge area. It also explains the rights you have under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Waste Collection Knightsbridge customers in the area, including individuals, households, landlords, property managers, and business clients who use our waste collection and related services.

Who we are and scope of this policy

Waste Collection Knightsbridge is a waste management service provider operating in the Knightsbridge area. For the purposes of data protection law, we act as the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services, contact us, visit our website, or interact with us in any other way.

This Privacy Policy covers personal data relating to all current and former customers, prospective customers who make enquiries, and individuals whose information is provided to us as part of our service delivery in the Knightsbridge area.

Personal data we collect

We collect and process different types of personal data to provide our services and manage our relationship with you. The categories of personal data we may collect include:

Contact details, such as your name, address, email address, and telephone number. Service details, including property type, access instructions, service frequency, bin or container information, and preferred waste collection arrangements. Account and billing information, including payment details, payment history, invoicing information, and records of transactions. Communication records, such as emails, telephone call notes, and any correspondence you send to us or that we send to you. Usage and interaction data, including information about how you use our services, request quotations, make bookings, or provide feedback. Limited technical data, such as basic device and browser information or IP address when you visit our website, to ensure security and proper operation.

In most cases we do not intentionally collect special category data such as health or biometric information. If such information is voluntarily disclosed to us in the context of service delivery, we will only use it where necessary and lawful, for example to accommodate access needs for collections.

How we collect your data

We collect personal data from you directly when you contact us by phone, email, online form, or in person to request or manage waste collection services. We also obtain data when you agree to a service contract or set up or amend payment arrangements.

We may receive personal data from third parties where necessary to provide our services, for example from landlords, letting agents, building managers, or business partners who provide your contact details and service requirements to us. Where this occurs, we expect those third parties to confirm that they have a lawful basis to share your data with us.

Lawful basis for processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we may rely on the following lawful bases:

Performance of a contract: We process your data to enter into and fulfil our service agreement with you, including organising collections, handling payments, responding to queries, and managing your account.

Legitimate interests: We process data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and freedoms. Examples include improving and managing our services, monitoring service quality, preventing fraud, and handling queries and complaints.

Legal obligation: We process data where necessary to comply with our legal and regulatory obligations, such as tax, accounting, waste disposal regulations, or responding to lawful requests from public authorities.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time, and this will not affect the lawfulness of processing carried out before withdrawal.

How we use your personal data

We use your personal data for the following purposes:

To provide, manage, and improve waste collection and related services in the Knightsbridge area. To communicate with you about bookings, service changes, cancellations, access issues, invoices, and payments. To create and manage customer accounts and maintain accurate service and billing records. To address enquiries, feedback, and complaints, and to provide customer support. To maintain the security and integrity of our systems, vehicles, and personnel. To comply with legal, regulatory, and insurance requirements. To conduct internal reporting, service planning, and business administration.

Data sharing and processors

We only share your personal data where it is necessary, proportionate, and lawful. We may share personal data with the following categories of recipients:

Service providers and data processors that act on our behalf, such as IT hosting and support providers, payment processors, customer relationship management platforms, and communication service providers. These organisations are required to process personal data only on our documented instructions and to apply appropriate security measures.

Operational partners, such as subcontracted waste collection companies, recycling facilities, or transfer stations, where sharing limited data such as addresses and service details is necessary to carry out collections and disposal in compliance with regulations.

Professional advisers, including accountants, auditors, legal advisers, and insurers, where necessary to obtain professional services or manage legal and financial obligations.

Public authorities, regulators, law enforcement bodies, or courts, where we are legally required or permitted to do so, for example in relation to environmental regulations, tax, or legal proceedings.

We do not sell your personal data to third parties.

International transfers

In general, we aim to keep your personal data within the United Kingdom or the European Economic Area. If we use service providers that process data in countries outside these areas, we will ensure that appropriate safeguards are in place, such as approved standard contractual clauses or equivalent mechanisms, to protect your personal data in line with data protection law.

Data retention

We keep your personal data only for as long as it is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements. The precise retention period depends on the nature of the data and the context in which it is processed.

As a general rule, we retain customer account and billing records for a period required to meet tax and accounting obligations after the end of our relationship, and then securely delete or anonymise the data. Service and communication records are kept for a period that allows us to manage queries, disputes, or complaints, and to demonstrate compliance with our obligations.

Where we rely on consent for specific activities, such as certain marketing communications, we will stop processing that data for those purposes if you withdraw your consent, and will delete or anonymise the data unless we need to keep it for another lawful purpose.

Data security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff training, and regular review of our security practices. While no system can be completely secure, we work to reduce risks and respond promptly to any suspected data incidents.

Your data protection rights

As a data subject, you have a number of rights under data protection law in relation to the personal data we hold about you. Subject to certain conditions and exemptions, you have the right to:

Access: Request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how it is used.

Rectification: Ask us to correct or complete personal data that is inaccurate or incomplete.

Erasure: Request the deletion of your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and no other lawful basis applies.

Restriction: Ask us to restrict the processing of your data in specific situations, such as while we are considering a request for rectification or assessing an objection.

Objection: Object to processing based on our legitimate interests, including certain forms of profiling, where your particular situation justifies it. You also have the right to object at any time to the use of your personal data for direct marketing.

Portability: Receive personal data that you have provided to us in a structured, commonly used, and machine-readable format, and have that data transmitted to another controller where technically feasible and where certain conditions are met.

Where we rely on consent as our lawful basis, you have the right to withdraw that consent at any time.

Exercising your rights and contacting us

If you wish to exercise any of your data protection rights, or if you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our customer correspondence or on our standard service documentation. When you make a request, we may need to verify your identity before responding, to protect your privacy and security.

We aim to respond to all legitimate requests within the time limits set by data protection law. You also have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been infringed. However, we encourage you to contact us first so we can address your concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will apply to all Waste Collection Knightsbridge customers in the area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.